Category Archives: client service

Nov
22
2011

Support Your Local Small Businesses This Saturday

3 COMMENTS | Posted in Business Development, Client satisfaction, client service, marketing

 
We are all familiar with Black Friday. Most know about Cyber Monday too. Now, show of hands, how many of you have heard of Small Business Saturday? My guess is that most of you haven’t. It may be lesser-known but this is the most satisfying …. more >

Sep
21
2011

How to Change your Facebook News Feed

3 COMMENTS | Posted in Client satisfaction, client service, Communication, marketing, Social Media

 
by Kelly Lucas, marketing and social media manager
I opened up my Facebook account this morning to find a great many of my friends and family kvetching about the new layout. At first I got a good giggle out of it. I mean, aren’t we used …. more >

Sep
6
2011

Congratulations to Two Outstanding Clients!

0 COMMENTS | Posted in Client satisfaction, client service, marketing

 
I can’t tell you how proud I am to announce that two of my clients were recognized on the 40 Under 40 list by CPA Practice Advisor! These two women, Cathy Iconis (page 27) and Kerri Gibson (page 36) are both powerhouses. They are …. more >

Aug
3
2011

Accounting Firm Client Satisfaction Ratings Are Declining. What’s a Firm To Do?

1 COMMENTS | Posted in Accounting, Client satisfaction, client service, marketing

 
I shy away from straight up selling in this blog, since few will want to read it, and it’s not all that fun to write either. But I couldn’t resist this opportunity.
Rick Telberg (@CPA_Trendlines) wrote an article for CPA Trendlines today entitled Client …. more >

Jul
25
2011

Don’t be Afraid to be an Expert

1 COMMENTS | Posted in client service, Communication, marketing

 
We typically try to share handy tips or unique marketing ideas in this blog. We occasionally crawl up on a soap box and share an opinion, sometimes try to amuse you with things like stupid corporate lingo or ask others to write guest posts. But …. more >

Jun
21
2011

Getting Positive Results from Negative Feedback

4 COMMENTS | Posted in Client satisfaction, client service, Communication, marketing, Social Media

 
by Kelly Googe Lucas, marketing and social media manager
I think it’s safe to say no one really likes to receive negative feedback on a service their firm provides. You put a lot of time and effort into creating and delivering services as perfectly as you …. more >